Big Rapids Vacations from $403

Property is excellent but the desk staff were very rude. We checked in very late with Jason and he was unbelievably rude. The young lady at the desk in the morning was just as rude.

Staff was helpful and friendly. Great rates, clean room, and good breakfasts.

Clean rooms, very nice staff, lots of shopping and restaurants near by, close to freeway

check in was delayed due to a gas leak, which happens during major renovations, overall staff worked hard to keep the place clean but alot of work going on during the day renovating rooms. bar staff particularly Eric was great. The girl at the front desk was very busy at checkin, but worked very efficiently to deal with all the problems. our room had no heat and we where moved to another room. We knew the pool was closed but it sounds like it may never open again. They need to update there website which still says they have a pool . overall it was a good trip, but they have a lot of work to do to over come the recent past troubles.

When we checked in at 8pm the innkeeper was busy, but easy to contact via phone. Our room was on the 3rd floor which wasn’t as bad to walk up to as I feared. The room was cozy and the beds were made with sheets, a thin blanket and a thin quilt so they were comfortable and in the style of the home. At night the twin beds were quite creaky, even just to sit down or turn over, but it didn’t keep us awake. We had water bottles and candy left on the vanity for us, and all the necessary toiletries in the bathroom. Although our bathroom was not attached. It was very close and easy to access. I was honestly surprised at how clean the bedroom and bathroom were! I expected a bit of dust here and there with the age of the home, but it was very well-kept. For breakfast we had pancakes, sausage patties, scrambled eggs and diced potatoes. They also offered fruit, yogurt, and different bread items. There was also hot coffee, milk, orange juice and a selection of tea bags. The staff were very kind, but also not too invasive. We only stayed one night and did not get to do much exploring in the area. I would have loved to spend more time sitting in the garden at the property or seeing the Japanese garden just a few lots away!